Refund policy

Refund & Damaged Goods Policy – Idol Era

At Idol Era, we operate as an independent online K-pop merchandise store sourcing products through a combination of third-party suppliers, including international distributors, Korean suppliers, and automated fulfillment platforms. By placing an order with us, customers acknowledge and agree to the terms outlined in this Refund & Damaged Goods Policy.

This policy is designed to be fair to both customers and Idol Era as a small independent business, while also reflecting the nature of collectible K-pop merchandise, including albums, photocards, and imported goods.

All sales are considered final once an order has been processed and fulfilled, except where required by applicable consumer protection laws. We do not offer refunds for change of mind, incorrect selection, or preference-based reasons such as member pulls, photocard variations, or packaging differences.

Due to the collectible and randomised nature of K-pop merchandise, customers understand that items such as photocards, album inclusions, posters, and special benefits are not guaranteed to include specific members or designs unless explicitly stated.

If you receive an item that is damaged, defective, or incorrect, you must contact us within 7 days of delivery. Requests submitted after this period may not be eligible for review.

To assess any issue, customers may be required to provide clear photo or video evidence, including unboxing footage starting from the sealed package where reasonably possible. This helps us verify supplier or shipping-related issues fairly.

If your claim is approved, we may offer one of the following solutions depending on the situation and availability:

• Replacement of the item (if stock is available)
• Partial refund
• Store credit
• Full refund (in rare cases where appropriate)

All resolutions are determined at the discretion of Idol Era based on the nature of the issue and supplier response.

Customers acknowledge that minor imperfections are common in K-pop merchandise due to manufacturing, packaging, and international shipping processes. These may include small scratches, corner dents, slight printing variations, light surface marks, or packaging wear.

Such minor imperfections are considered normal within the collectibles industry and do not automatically qualify as defects or grounds for refund or replacement.

Photocards and album inclusions are often randomised by manufacturers or suppliers. Idol Era cannot guarantee specific member pulls, designs, or versions unless explicitly stated in the product listing.

Requests based on preference, duplication, or dissatisfaction with random inclusions are not eligible for refund or replacement.

Customers understand that Idol Era sources products through multiple suppliers, including international partners and automated fulfillment systems. As a result, minor variations in packaging, version, or distribution origin may occur.

We are not responsible for delays, minor packaging differences, or variations caused by third-party suppliers or international logistics systems, provided the correct product type has been delivered.

We generally do not accept returns due to the nature of collectible merchandise and international shipping costs. Returns may only be accepted if required by law or if a product is confirmed to be incorrect or significantly defective after review.

If a return is approved, the customer may be responsible for return shipping costs unless otherwise agreed.

We reserve the right to deny refund or replacement requests that are found to be fraudulent, abusive, repetitive, or inconsistent with this policy. Customers are expected to communicate respectfully and provide accurate evidence when submitting claims.